We are:

Committed to providing long-term continuity of patient care for all people & families.

Your privacy is important to us

Practice Information: Health Information Privacy -

Our practice regulates the use and disclosure of our
patients’ health records.

All our patients’ records are confidential and private. We do not disclose personal health information to third parties except in cases where our patients have given written consent or are at risk of harm and are unable to give consent.

Personal Health Information may be disclosed for the following reasons -
  • communicating relevant information with treating doctors
  • specialists or other allied health professionals
  • follow-up reminders or recall notices
  • accounting procedures, accreditation
  • disease notification as required by law
  • court orders or subpoenas

We abide by all mandatory reporting to the relevant government bodies.

You are advised to notify us if alarmed or have any concerns about your health records privacy, and please discuss this with your doctor. If needed, we will ask for your written consent for the disclosure of your health record.

No show/late cancellation

Please note, a "NO SHOW/LATE CANCELLATION" fee now applies in Central Health Clinic. If you miss your appointment, you will be charged the "NO SHOW" fee which must be paid prior to your next visit. "A MINIMUM OF 2 HOURS NOTICE" is required for all appointment cancellations.

Patient Feedback

We welcome feedback on how to improve our services and endeavour to address complaints in a timely manner. Leave your thoughts in our suggestion box located in the waiting room for any comments otherwise, you can email the Practice Manager on manager@centralhealthclinic.com.au

If you need to complain or discuss any matter regarding our surgery please contact the Practice Manager at 93102389. If your concern remains unresolved you may contact the Health Services Commissioner, Ph: 8601 5200 or ask our receptionist for an ‘Office of the Health Services Commissioner Complaint Form’.

Test Results

To protect your privacy and ensure that all results are managed in accordance with best practice, Central Health Clinic does not provide or discuss results over the telephone.

Please ensure a follow-up appointment is made with your GP within 3 days from the date the test is completed you do not need to check your results are available. We operate a notification service for results where you will receive a call/text/letter depending on your preferences.

Reminder Systems

We will send you a reminder notice from time to time for health check-ups, test results and services appropriate to your care such as immunisation and cervical screen test reminders. If you do not wish to receive any letters or text messages, please notify the Practice Manager in writing.

Immunisations

We can perform all immunisations. All immunisations will be sent to the National Register and are recorded in the patient’s file.

Phone Calls

Unless there is an emergency, the doctors are unable to answer phone calls. Please refrain from seeking medical advice via phone to minimise interruptions during consultations. You may leave a message and the doctor will return your call if possible.

E-mails

For privacy and confidentiality reasons, we ask our patients to not use e-mails to seek medical advice, our info email is available for general enquiries only and can be attended by our receptionist. Please allow 24 hours before receiving any response for any e-mail enquiry.

Home Visits 

Home Visits may be provided to patients under certain circumstances. Please discuss this with your regular doctor if needed.

Appointments 

You are encouraged to make an appointment to minimise waiting times. Walk-in patients will be seen as soon as possible although patients with appointments will be given priority. Every effort is made to see you on time, but extenuating circumstances may arise, and we ask for your understanding. If you feel you may need extra time with the doctor or if you are coming in with a family member, please advise the receptionist when making your appointment. If you need an interpreter, we can organise this for you. Please let us know when making your appointment.

More information here...
Emergencies 

A seriously ill patient will always receive immediate attention. Please let the receptionist know if you have: chest pain, shortness of breath, bleeding, head injury or are otherwise very unwell.

Ambulance Cover

All patients who have personal ambulance cover or a healthcare or pension card will be covered for ambulance trips from this clinic.

All other patients will be personally liable for any fees incurred. Please refer to the Ambulance Victoria website for further information.

Travel Vaccines

Our practice is yellow fever accredited and we do supply travel vaccines in our clinic for a charge. It is preferable to book an appointment as soon as your travel plans are finalised as most travel vaccines take a least 3 weeks to be activated.

Fees 

Medical consultations and Pathology are Bulk Billed to Medicare when you present your valid Medicare card. If you are not registered with Medicare you will be charged a fee, which must be paid on the day.

Overseas Students

We also directly bill (No gap Fees) overseas students from Medibank, Bupa, NIB and Allianz. Please make sure to bring your health insurance card along with your student ID to avoid any charges.

Health assessments and reports

Pre-employment, Taxi or VicRoads Medicals and Reports are not covered by Medicare. Patients will be charged a fee, and this must be paid for on the day. Our reception team can advise you of any fees.

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Our approach to General Practice is centred around our patient’s needs and their desired health outcomes. Our whole service has been designed with their needs in mind.

Our general practitioners understand that health and illness are ultimately personal experiences and therefore we aim to build a long-lasting relationship with each individual patient through diligent service and treatment.

Each patient’s needs and desired health outcomes remain the primary focus of our general practitioner’s evaluation, management, and treatment process. At Central Health Clinic, we are not limited by age, background, gender, disease, or our ability in providing the service you desire. The scope of our General Practice care is extensive, and we can provide a solution to match your individual situation.

 

 

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